Privacy Policy

Last Updated: December 24, 2024

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number)
  • Company name and business details
  • Project requirements and specifications
  • Payment information (processed securely by third-party providers)
  • Communications with our team

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your custom quote requests
  • Communicate with you about projects and services
  • Send you updates, invoices, and project-related information
  • Analyze and improve our website using Navlens Analytics
  • Comply with legal obligations

3. Navlens Analytics

We use Navlens, our proprietary analytics platform, to understand how visitors interact with our website. Navlens collects:

  • Session recordings and heatmaps
  • Page views and navigation patterns
  • Device and browser information
  • IP addresses (anonymized)

All data collected is anonymized and used solely to improve user experience. We do not sell or share this data with third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Third-Party Services

We may use third-party service providers to process payments, send emails, or provide other services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

info@synapsedigital.dev

Phone: +94 77 467 1009

Kirulapone, Colombo 5, Sri Lanka